Service Advisor

BMW Group Retail Careers
Highly Competitive
Closing date
6 Jun 2022

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Job Type

Job Details

Marshall Bournemouth is looking for a Service Advisor.

Your role

As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same!

You will be provided with on the job training by your colleagues and managers and will be joining a supportive and friendly team at Bournemouth.

  • Arranging and booking your customers vehicle servicing appointments via telephone and email.
  • Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.
  • Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
  • Create customer invoices and run through the work that has been carried out on their vehicle.
  • Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

Your profile

If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset-
  • An ability to provide tailored customer service and upselling to a wide range of customers.
  • Comfortable working to deadlines and managing customer expectations with regular communication and updates.
  • Happy to manage your own workload and customer base.


Your hard work will be rewarded with a company vehicle, discounts on new and used vehicle purchases, parts and servicing, MAVTA reward and recognition awards, bonus scheme, life assurance and access to training courses at the BMW Training Academy.


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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