Nights Shipping Administration Specialist

Employer
Undisclosed Company
Location
London, Heston
Salary
Up to £23000 per annum + shift allowance of £5,000
Closing date
10 Jun 2022
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Nights Shipping Administration Specialist working for a global freight forwarding company based in the Heston area. Paying £23,000 basic with a £5,000 shift allowance. The shift pattern is 4 on 4 off 7pm to 7am rolling rota.

The purpose of the role is to work as part of the Warehouse team to process the Customer's stock.

The role

  • Processing of customer orders/quotes and checking stock whilst maintaining customer contact
  • Professionally handle incoming customer enquiries and ensure that issues are resolved promptly and efficiently, ensuring the accuracy of paperwork
  • Processing of all shipments
  • Dealing with delivery issues/problems directly with the carrier
  • Ensure product or service has met and/or exceeds customer expectations.
  • Provide up-to-date product information and ensure accuracy when orders are received and processed.
  • Prepare necessary documents from computer systems such as packing slips
  • Record shipment data for reporting, accounting, and record keeping purposes
  • Other duties as required by management.

About you

  • Previous experience in a similar role is essential
  • Experience working in an admin role, processing documentation, and invoicing is essential
  • Experience within admin role in a warehouse environment is highly desirable
  • Communication Skills (verbal and written): able to communicate clearly and professionally via the telephone or email
  • Customer Support: respond promptly to customer inquiries
  • Good working knowledge of Microsoft packages (Excel, Word)

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