Customer Service Representative

Overall Mission

To provide excellent Customer Service to Priority Customers

Job Responsibilities

· To provide Customer Service and support through utilising various systems across a wide range of Healthcare Products.

· Ensuring all transactions always meet required compliance standards and defined Service Level Agreements

· To liaise with the business partners on customer relationship management utilising SalesForce functionality

· To collaborate with all internal stakeholders to ensure we are providing the highest level of service and any queries are resolved in a timely manner

· Participate in all company initiatives eg daily tier reviews, team meetings, training as well as completing all compliance and EHS courses as required

· Will be assigned key accounts. Therefore, relationship building skills are key

· As required customer visits or weekly customer/business contact calls

· Proactive account & order management

Experience, Skill & Capabilities

· Data entry & analytical skills

· Good attention to detail and numerical accuracy

· Strong problem-solving skills, ownership and an ability to work as part of a team whilst also being able to work independently

· Good written & verbal communication skills essential

· Strong organisational skills

· Ability to manage change including quickly adapting to new systems and processes

· Experience of SAP and Salesforce useful