Provides administrative support in support organization to support personnel, including call management, documentation creation and office automation assistance. May routinely provide support to remote team members. Responds to customer inquiries, acts as liaison with product divisions and other internal entities. Evaluates assignments and determines actions required. Duties involve analysis and new/ customized approaches. Solves complex problems requiring technical breadth/ depth of knowledge
Requires higher education or specialized training/certification, or equivalent combination of education and experience.
Typically minimum of 5 years relevant experience for entry to this level.
Requires extensive knowledge and skills to complete specialized tasks.