Customer Support German

Location: Dublin

Our client is a member of the NASDAQ-100, the Forbes Global 2000, Fortune 500 and is ranked among the fastest growing companies in the world. They run a multilingual Customer Support, for Technology Clients in Dublin. They are a product led digital corporation that provides digital products, digital IT services, including technology, consulting, and operations services

The company is looking at hiring full-time employees to work as a Customer support on a fixed-duration project for one of their global leading clients. Help improve the quality of service,
while gaining hands-on job experience. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Responsibilities:
* Below is the job specification, it's very basic as they don't typically advertise these positions.
* Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels live chat, email and phone
* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions
* Work with business customers to identify their growth marketing plans and give advice on how to implement the product to achieve them
* Be an advocate of our organisation and strive to exceed in customer satisfaction ratings
* Provide product and tool support to improve the overall experience and drive higher product adoption and spend
* Identify trends and solve problems facing multiple business customers
* Provide vital product insights and feedback on client products

Benefits:
* Performance based bonus scheme
* Rewards scheme
* Great career growth potential
* The opportunity to work with a leading global tech company
* Private Medical Insurance

Requirements:
* Fluency in English and the required role language - German
* Be eligible to work in Ireland (Stamp 4, Stamp 1G or EU passport)
* Excellent verbal and written communication skills
* 1-2 year's experience professional work environment and a strong customer service focus

For more information about this role kindly contact Mayowa Esan on 0871926992 or mayowa.esan@manpower.ie