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Customer Experience Advisor

Employer
Undisclosed Company
Location
Staveley, Derbyshire
Salary
Negotiable
Closing date
16 Jun 2022

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Working for an established gas company in S43 who are experts in providing gas products and services both to domestic clients as well as commercial clients.

8.45am-5pm Monday to Friday with a 45 minute lunch as well as two ten minute breaks during the day.

THE ROLE:

As a customer experience advisor your role will include:

  • Inbound communications from customers through both phone and email
  • Resolving customer queries
  • Providing professional, thorough and accurate support to internal departments
  • Delivering excellent customer service

ABOUT YOU:

We are looking for people who:

  • Have experience within similar roles and can manage customer queries
  • Are confident in using Microsoft Office including Word and Excel
  • Have experience using a CRM system
  • Are educated to a GCSE (or equivalent) level in English and Maths
  • Are personable and are able to develop excellent rapport with customers and stakeholders
  • Have excellent communication skills both written and verbal

WHATS IN IT FOR YOU?:

  • 23K a year salary
  • 25 days holiday per annum
  • Free onsite parking
  • 6% employer contribution
  • Company life insurance (after 3 months service within the company)
  • Internal promotions

Please contact Ella on 07483 161809 or email for more details!

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