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Customer Service Advisor

Employer
Undisclosed Company
Location
Christchurch, Dorset
Salary
£21500 - £25500 per annum + + salary pro rata, pension, life insurance
Closing date
22 Jun 2022

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Are you looking for a new challenge working with a fantastic team? If so, we have permanent part-time Customer Service vacancies available working a minimum of 20 hours per week - fully flexible with superb benefits!

The office is in Christchurch and you will be required to attend site every day whilst training. Once you are confident in the role (usually around 3 months), there may be the opportunity to work hybrid i.e. two days per week in the office (office is open between the hours of Mon - Sat, 8am - 6pm).

The Role

Your role as a Customer Service Adviser will ensure customers are provided with first class customer service in their time of need. Assisting policy holders efficiently regarding their claims in line with the coverage provided by their policy, looking out for the interests of both our client and customers.

Key Responsibilities

  • Accurately assess claims in line with policy terms and conditions paying valid claims quickly without unnecessary delay and ensure customers who aren't covered are informed at the first opportunity.
  • Attempt to resolve disputes with customers. Proactively present solutions to problems and ensure the principles of treating customers fairly are considered.
  • Take ownership of your personal workload, ensuring claims are handled in a timely manner and tasks are prioritised in order of importance.
  • Communicate clearly with colleagues in all other departments such as the medical assistance and medical risk assessment to ensure that customers receive a seamless end-to-end claims service.
  • Ensure compliance with client and regulatory requirements throughout all aspects of the role.

Required Skills

  • Naturally empathetic to a variety of customer needs.
  • Effective at conversation management ensuring a personalised journey for each customer.
  • High levels of resilience to ensure work is effective and efficient even in times of pressure.
  • Ability to multitask switching between telephone calls and file assessment.
  • Focused on the task at hand with attention to detail for accurate claim assessment.
  • Clear verbal and written communication skills.
  • High levels of organisation of both time and workload.
  • Computer literate must be comfortable navigating a computer system.

You will be required to attend the office Monday to Friday 9am - 5pm for the first 2 weeks for training.

Benefits

Benefits include on site parking, employee assistance programme, incremental holiday, annual performance bonus, perks at work scheme, local discounts, life assurance, holiday travel insurance, medical defence cover and many more!

If you would like to apply, please send your CV for review.

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