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Customer Service Advisor

Employer
E.ON
Location
West Midlands, Kingswinford
Salary
£10.14 - £11.77 per hour
Closing date
24 Jun 2022

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Job Details

Customer Service Advisor

This is your chance to help shape the UK's energy transformation towards sustainability. This is a great opportunity to join one of the leading suppliers in 100% renewable energy sources towards a greener future.

About the role:

This is a Customer Service Advisor role joining the Appointment Booking Team which is currently expanding to take inbound calls along with making outbound calls to existing customers. The type of queries range from booking smart meter appointments for customers, issuing key and cards to off supply meters. As a front-line advisor, you will be responsible for delivering excellent customer service and delighting our customers, actively promoting the benefits of smart meters and giving useful energy advice.

You'll initially join us on a temporary basis, but there may be the opportunity to become a permanent employee later.

The benefits:

There's a range of great benefits on offer too:

Initially the pay will be £10.13 per hour with the chance for it to later rise to £11.77 per hour dependant on your performance.

You'll start with 28 days pro-rata annual leave year, but after 12 weeks this will increase to 34 days pro-rata (including bank holidays)

Great support systems in place like mental health first aiders, well-being warriors and one-to-one support meetings to drive your progression.

Mixture of home working and office working following on-site training. You will need to be able to get to site on a regular basis.

About you:

  • Ideally, you will already have some previous experience working in a customer service and/or contact centre role.
  • Naturally you will have great communication skills and will be comfortable handling a large amount of inbound and outbound calls each day.
  • You will also have the ability to deal with challenging situations in a professional and empathetic manner.
  • You are capable of processing and reacting to change in a proactive way in line with changing regulations.

Hours will be between 8am - 8pm Monday - Friday and between 8am - 6pm on a Saturday, expectation is 1 in 4 Saturdays.

Company

Millions of people get their electricity and gas from E.ON - they’re one of the UK’s top energy companies. They’re on a mission to be every customer’s trusted energy partner by being genuinely helpful, acting fairly, keeping things simple, knowing their stuff and doing the right things right. They need the best possible people on board to help them to achieve this – that’s where you come in.

Join the 12,000 people who work for E.ON, and you can be sure they’ll do everything they can to help you be engaged, energised and passionate about what you do.

Right from the start, you’ll receive comprehensive training, a mentor to help you settle in, weekly coaching and monthly one-to-ones. You’ll be able to fit your job around your life, with flexible working options available too. And if you want to progress your career, there’s a real chance of promotion - your manager will always be on hand to support you, and it can happen as much or as little as you want.

It’s all about cleaner, better energy, and a working environment where you are valued, fairly treated and confident that your job is right for you.

Find Us
Location
Head Office
Westwood Business Park
Coventry
CV4 8JG
GB
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