Ticket Team Administrator

Employer
Undisclosed Company
Location
Renfrewshire, Erskine
Salary
Up to £10.00 per hour
Closing date
28 Jun 2022

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We are looking for an outstanding individual who can, make a difference to the team. You will be required to monitor our customers database, to log calls with our internal build team, and liaise with our external partners to ensure a first-class service to our customers. To be able to work well within a team, and to help other team members with their workload as and when required.

To work closely with the team lead to produce internal statistics, on a daily & weekly basis.

To attend internal meetings as and when required to discuss the statistical information provided.

Preferred applicants are hard-working, focused, and have outstanding problem-solving skills.

Comply with all regulations, policies, and procedures. You will need the ability to follow instructions and operate in an orderly manner. With a strong analytical mind.

Role

  • Ensuring all calls on the customer database are updated every 48 hours
  • All telephone calls are answered within 5 rings.
  • All emails are responded to within 30 minutes of receipt
  • Communicating errors to relevant parties

Personal Skills, Knowledge & Experience

  • Previous work experience in an office environment
  • Completion of background investigation
  • Strong people skills
  • Good moral character
  • Strong people skills
  • Microsoft office experience and proficient in Microsoft excel
  • Excellent telephone manner
  • Have the ability to communicate clearly and concisely
  • Positive work history and ability to maintain solid experience
  • Available to work extended hours as required

37.5 hours a week, Monday-Friday 09:00-17:00pm on-site, standard holidays & bank holidays

All candidates would be required to go through Disclosure Scotland process and provide 3 full year work history.

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