Ticket Team Administrator

We are looking for an outstanding individual who can, make a difference to the team. You will be required to monitor our customers database, to log calls with our internal build team, and liaise with our external partners to ensure a first-class service to our customers. To be able to work well within a team, and to help other team members with their workload as and when required.

To work closely with the team lead to produce internal statistics, on a daily & weekly basis.

To attend internal meetings as and when required to discuss the statistical information provided.

Preferred applicants are hard-working, focused, and have outstanding problem-solving skills.

Comply with all regulations, policies, and procedures. You will need the ability to follow instructions and operate in an orderly manner. With a strong analytical mind.

Role

• Ensuring all calls on the customer database are updated every 48 hours
• All telephone calls are answered within 5 rings.
• All emails are responded to within 30 minutes of receipt
• Communicating errors to relevant parties

Personal Skills, Knowledge & Experience

• Previous work experience in an office environment
• Completion of background investigation
• Strong people skills
• Good moral character
• Strong people skills
• Microsoft office experience and proficient in Microsoft excel
• Excellent telephone manner
• Have the ability to communicate clearly and concisely
• Positive work history and ability to maintain solid experience
• Available to work extended hours as required

37.5 hours a week, Monday-Friday 09:00-17:00pm on-site, standard holidays & bank holidays

All candidates would be required to go through Disclosure Scotland process and provide 3 full year work history.