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KYC Representative

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £10.44 per hour
Closing date
29 Jun 2022

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Job Details

  • Salary: £10.44 per hour
  • Location: Brighton (Hybrid Model)
  • Duration: Until 31 December 2022
  • Hours: 35 hours per week, Monday to Friday, 9am - 5pm

Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you!

Manpower have a fantastic new opportunity for the right candidate to become an Administrator, working with our client, a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role


The position is a short-term opportunity focused on supporting the UK team in contacting customers to remediate their customer data in relation to UK Anti-Money Laundering regulations.


The primary responsibility of this role will be outbound calling to Business and Corporate customers to help them submit their relevant business information. An element of the role will be to route the customers internally if there are any servicing issues uncovered.

This position offers insight into the business and the potential for progression into the Account Management team.

  • Clearly articulate the Anti-Money Laundering requirements to customers
  • Support and guide the customer through emails and outbound calling
  • Validate we hold the correct up to date information with the customer
  • Work closely with internal stakeholders (Account Management & project teams) to support completion of the project
  • Keep records updated in the Customer Relationship Management tools, and keep central project tracker updated
  • Hit key performance metrics such as call volumes and email communications to customers

Role Requirements

  • A motivated, independent proactive individual with the ability to manage your own productivity and performance
  • Strong interpersonal skills with a proven ability to manage relationships, both internal and external to deliver against targets
  • Excellent rapport building skills on the phone
  • Previous customer facing, phone experience is preferable
  • Good attention to detail skills

If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Find Us
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB
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