Deliver world-class customer service for a leading global bank.
Customer Service role - Credit Cards
£11.10 per hour + Excellent Benefits
Temporary ongoing role 6 months commitment
(Potential of permanent employment after a minimum of 6 months - subject to performance)
You'll be the first point of support for our client working in Credit Card department in one of our telephony banking teams. We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind always. You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
Requirements of role
This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.
Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills. We're also looking for you to demonstrate: The determination to go the extra mile for our customers every day to provide that truly personal service. You must have ability to achieve quality results while maintaining high levels of detail. Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers. Good organisational skills and an enthusiasm to keep learning and developing new skills.
Pay £11.10 per hour working 35 hours per week, Training up to 7 weeks, 100% attendance
The hours once training is complete will be on a rota where they will work between 8am - 9pm, 5 days a week, Mon-Sunday
As a Manpower employee we are delighted to offer you the opportunity to join an online learning pathway - MyPath - which is a tailored training programme to support your development journey. Throughout the programme Manpower will provide you with personalised guidance, career development through educational opportunities, training to advance your skills and meet employer's needs today and in the future.