IT Support
- Employer
- BMW Group Retail Careers
- Location
- Maidstone
- Salary
- £19,000 - £22,500
- Closing date
- 25 Jun 2022
Job Details
Your role
In this role, you will ensure all colleagues are supported with any hardware or key business software issues and queries via telephone, email, in person, or using remote tools. You will be working alongside the current IT Consultancy, helping new starters with setting up processes and offering support in navigating the BMW Group Systems, DMS Systems, and other third-party systems. You will play a vital role in creating and maintaining user accounts within the group.
Other responsibilities include:
- Work with the current IT consultants on day-to-day tasks - (I.E., password re-sets, showroom infotainment set-up and maintenance).
- DMS queries/access, new starter set-up and leaver access removal.
- 1st line support for SA3, SGate, TMSI and IVS issues, access, and set-up.
- Assist the Group HR Manager with updating the Retailer Directory and Training Management System, ensuring all contact information is accurate.
- To assist the Group Marketing Manager with CRM database extractions and amendments.
Your profile
You will have:
- A passion for concise and detailed customer service.
- A capacity to work in a fast-paced and pressured environment, and prioritise effectively.
- A full UK driving license.
- Always looking for new and improved ways of delivering a great service.
- Ability to logically and methodically approach situations.
- An ability to work flexibly and under pressure in order to meet set deadlines.
Technical requirements:
- Ability to demonstrate proven experience in an IT desktop support role (experience in the automotive industry would be desired but not essential).
- Strong Microsoft Windows desktop operating systems skill set.
- Knowledge of SGATE, SA3, TMSI, and DMS Systems (Desired but not essential)
- Experience with Microsoft Office, including PowerPoint and Excel.
Rewards
Your hard work will be rewarded with health care through Benenden, ECOS car scheme, company pension scheme, Cycle to Work scheme, and access to training courses at the BMW Training Academy.
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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