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Customer Service Representative - Nottingham Branch

In Branch
£11.00 per hour
Closing date
27 Jun 2022

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Job Details

We have an exciting opportunity to join a world-leading bank, working part-time on a temporary contract as a Customer Service Representative. This is a customer facing role and will be on-site across our branch locations. You will act as the first point of contact for customers and will be responsible for providing a high quality, personalised, friendly, efficient and customer-driven service.

We’re looking for candidates who can pro-actively identify and address customer needs, with the responsibility to service the customer base by handling cash withdrawals and deposits. This role will give you the opportunity to build your career, whilst supporting the bank and its customers nationwide each day.

What you’ll need to do:

  • Ensure customer satisfaction is achieved by leading the teams to consistently deliver excellent service.
  • Provide high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible.
  • Understand customer needs and offer relevant products, services and solutions.
  • Provide support in acquiring new customers and deepen existing relationships.
  • Ensure all activities, transactions and sales adhere to prevailing HSBC and regulatory standards.

What we’ll need from you:

  • The ability to take ownership, using your own initiative.
  • Commitment to a contract, working full-time, Mon-Fri 9am-5pm
  • Availability to attend 4 weeks of training


  • Pay £11.00 per hour.
  • Four weeks skills training.
  • 28 days annual leave (no holiday will be allowed in the training period).
  • The possibility of working overtime.
  • All necessary equipment will be provided for the role.

Desired (but not essential) Experience & Skills

  • Ability to work as part of a motivated team.
  • Ability to support and/or guide colleagues.
  • Attention to detail whilst maintaining high volume of work.
  • Excellent communication skills, both verbal and written, together with excellent customer focus.
  • Excellent organisation skills.

If you feel that you have the necessary skill set for this role, and you’re ready to take on a new challenge, please apply now.


Build your career at HSBC

HSBC is one of the world’s leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

HSBC Call Centre PhotoOur purpose

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Refreshingly human

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

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