Regional Delivery Partner - Cambridge/Liverpool

Employer
Undisclosed Company
Location
Merseyside, Liverpool
Salary
Up to £147 per day
Closing date
5 Jul 2022

View more

Sector
Engineering
Job Type
Contract
Hours
Full-time
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A global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential

About This Role

Regional Delivery Partner is to ensure that the Field force is optimally matched to meet both L2C, T2R and project demand requirements and to provide real time support to Field teams, Customer Facing Units, Project teams and customers to ensure the unit meets its service targets on a Right First Time (RFT), Net Promoter Score (NPS) in the most efficient and cost effective manner possible. This role will be working at up to 5 days out in relation to jeopardy management of tasks

Responsibilities

  • Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit
  • Monitor field allocation systems to ensure effective deployment of field resource
  • Use appropriate tools & systems to identify risks and issues with resource allocation profile and flag to the appropriate control and/or Area Engineering manager
  • Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource
  • Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA
  • Effectively deploy Field resource to ensure maximum utilisation and efficiency
  • Work in a collaborative way that ensures the availability of resources within agreed lead times
  • Work closely with the Central Resourcing Co-Ordinator
  • Manage the Switch & Power Routines activities as appropriate
  • Seek to continually improve the controls' processes and ways of working
  • Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA's
  • Manually build tasks to meet the required appointment dates where automation is not in place e.g. Cloud Voice

Skills & Experience

  • Experience with the Microsoft Office suite is essential
  • Good verbal and written skills
  • Product knowledge would be an advantage but not essential
  • Good problem solving skills
  • Logical and methodical
  • Must be able to multi-task and work well under pressure
  • Experience of using incident management and order management systems would be an advantage, for example, CSS, Remedy, NG autofix

Benefits

  • 22 days annual leave (plus bank holidays)
  • Generous Pension Scheme
  • BT Share Plan
  • Discounted BT products including TV, Broadband and Mobile
  • Flexible working arrangements

If you are interested, please apply online or give us a call on 0117 930 9770

Apply for Regional Delivery Partner - Cambridge/Liverpool

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