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Customer Service Advisor- £20,800- Stanford-le-Hope

Employer
Calor
Location
Essex, Stanford-Le-Hope
Salary
Up to £20800 per annum
Closing date
7 Jul 2022

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Job Details

We are currently looking for a Inbound Customer Service Advisor to join our client in Stanford-le- Hope, Essex.

This is an exciting opportunity to join a growing team and work in a busy environment for a well-known organisation. The position is ongoing and involves you working between site and office.

Job Title: Customer Service Advisor

Location: Stanford-le-Hope

Salary: £20,800 plus KPI bonus

Hours: Monday-Friday, 37.5hrs each week

Availability: Immediate start date

We are looking for an inbound customer service Representative that will be the liaison between our client's company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; meanwhile keeping customer satisfaction at the core of every decision made.

Main Duties

  • Manage inbound and outbound calls in a timely manner
  • Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in their database in a comprehensible and accurate way
  • Meet personal and team targets on a quarterly basis
  • To liaise effectively with all department colleagues and staff throughout the wider business
  • Ability to assess the calls and direct to suitable departments

Skills Required

  • Customer service skills either over the telephone or face to face
  • Good IT skills
  • Strong communicator
  • Good time keeping
  • Relationship builder

If you have previous experience within customer service or looking to progress your career within this industry, then we would like to hear from you

Company

As the leading player in the UK’s LPG market, Calor have unrivalled expertise and offer a service that’s second to none. With a huge range of products and services, including home energy supply, gas bottles, BBQs and much more, they’ll do everything from heating your house to powering your car.

From C+E ADR Tanker Drivers and C+E ADR Trunking, to Cat C Tanker Drivers and Cat C Multi Drop deliveries. And from office and logistical personal, to industrial filling operatives. At Calor, things rarely stand still.

We’re working in partnership with Calor to recruit for a range of temporary driving and logistics roles at locations across the UK. Take a look at the jobs we’re currently recruiting for below.

Find Us
Location
Athena House
Tachbrook Park
Athena Drive
Royal Leamington Spa
Warwick
CV34 6RL
GB
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