Manpower are recruiting Emergency Medical Dispatcher's for our client based in Exeter
You will support the clinical desk by answering and processing all telephone calls to the clinical hub in and effective and efficient manner.
Main dutiesEmergency Calls - answering emergency calls from members of the public and other Healthcare professionals. These calls must be processed via computerised Command.GP/Hospital Urgent Transport Requests - answering calls from GPs and other Healthcare Professionals [HCPs]. These calls must be processed via the computerised Command and Control system in conjunction with service procedure.Answering calls from operational staff. These calls must be processed accordingly.To answer and deal with general enquires and telephone calls from the Internal and External HCPs in accordance to Clinical Desk, Clinical Hub and trust polices and procedures.To ensure accurate and appropriate clinical information is passed to staff, hospitals or other health care organisations as required by the clinical desk advisors.Complete relevant paperwork in regarding to Clinical Desk ReferralsTo ensure that appropriate AMPDS information is passed to responding crews regarding patient condition and Health and Safety information.To ensure accurate and appropriate clinical information is passed to hospitals or other health care organisations as required by the responding crew.
- Experience of inputting data accurately and quickly using a keyboard (Basic computer literacy)
- Previous experience of dealing with members of the public in a customer service environment
- Good telephone manner, able to deal with phone calls appropriately and professionally
Contract - Permanent
Hours - Required to work shifts, including regular evenings and weekends, in accordance with the rota pattern
Hourly rate - £20,330 per year plus £1,700 bonus per year for first 2 years. Overtime rate for night shifts and weekends.
If you believe you have the skills and knowledge to be able to undertake this role, please apply now with an up to date CV.