Implementation Specialist - German Speaking

Employer
American Express
Location
East Sussex, Brighton
Salary
Up to £13.18 per hour
Closing date
11 Jul 2022

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Job Details

  • Salary: £13.18 per hour
  • Location: Brighton
  • Duration: Temporary, 12 months
  • Hours: 35 hours per week, Monday to Friday 8am - 4pm

Manpower have a fantastic new opportunity for the right candidate to become an Implementation Specialist, working with our client, a FTSE 100 Credit Card Company, based in the heart of Brighton.

The Role

In this role you'll be responsible for providing new and existing Corporate clients of the business, with their first experience of our Client's industry leading onboarding process.

You will consult with Corporate Card clients acting as the primary contact for the department. You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch the business' commercial relationship. You'll also have the opportunity of leading business transformation projects with local and regional impact across the organisation.


This role is critical to the success of the German/Austrian Sales and Account Management Teams. You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for clients to use and manage their card programmes.

The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams. The successful applicant would be responsible for the end-to-end implementations of new and expanding German/Austrian Corporate Accounts.

Responsibilities

  • Onboarding of client to complete application forms and collect all legal documents required to launch the implementation
  • The smooth setup of all aspects of the account, including detecting missing information, the card member application process, Internal platform, Corporate/Personal Membership Rewards, Billing Support Files, payment methods and other in scope requirements
  • Taking ownership of projects that drive the development and enhancement of existing tools and process
  • Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process
  • Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume

Requirements

  • Proven track record in building and retaining relationships with internal and external customers
  • Excellent Telephone, verbal and written communication skills
  • Proactively seeks opportunities for process improvements
  • Proven problem solving and analytical skills
  • Knowledge of Excel essential
  • A sales mindset/background is an advantage
  • Fluent in German is required

If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!

Company

From high employee satisfaction ratings to their many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

For more than 160 years, American Express has built a business based on trust and reliability, and has earned a reputation for delivering world-class service and business success.

With flexibility, personal recognition, teamwork, reinvention, challenges and integrity at the heart of what you do, you’ll continue to deliver this best-in-class service, every day.

American Express has never been afraid to explore new possibilities. They’re striving to exceed expectations; they’re embracing the changing marketplace. Extraordinary people work for American Express - and this is your chance to be part of it.

Find Us
Location
Head Office
Amex House
Edward Street
Brighton
BN88 1AH
GB

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