Customer Service Advisor - Travel Claims
- Employer
- Undisclosed Company
- Location
- West Sussex, Chichester
- Salary
- £21500.00 - £25500.00 per annum + Pension, Group income, healthcare
- Closing date
- 12 Jul 2022
View more
- Sector
- Customer Service and Call Centre
- Job Type
- Permanent
- Hours
- Full-time
Our client is a renowned world-wide provider of pre-travel advice, medical screening, and claims handling.
Duties and responsibilities:
· Accurately assess & pay valid claims in line with policy terms
· Follow processes to recover money from other insurers and to settle any disputes
· Making things simple for the customer through active listening and presenting solutions to their problems
Experience and knowledge:
· Confident speaking to people on the phone
· Highly organised under pressure with good attention to detail
· Ability to multi-task - switching between telephone calls and customer email
· Confident verbal and written communication skills
· Customer service experience - helpful but not essential
· Incremental holiday plan starting at 20 days a year, plus 8 public holidays
· Sponsorship for apprenticeships and professional qualifications
· Contributory pension scheme
· Free Health Cash Plan worth £1700 per annum
· Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages
· Annual bonus scheme
· Generous high-street perks scheme for family and friends
· Free travel insurance (subject to qualifying criteria
· Discounts on home and motor insurance
· Free on-site parking
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