Service Support Administrator

Employer
Undisclosed Company
Location
Didsbury, Greater Manchester
Salary
Up to £11.50 per hour
Closing date
13 Jul 2022

View more

You need to sign in or create an account to save a job.

An opportunity has arisen for a Service Support Administrator to join our client based in Didsbury (M20). This is a temporary role for 6 months working 37.5 hrs per week, Monday to Friday 8.00am - 4.00pm paying £11.50 per hour.

The Service Support Administrator will support operations excellence within assigned territory customer group. You will be responsible for driving all aspects of field activities including operational, administrative & financial tasks working closely with Service Operation Leaders and Field Service Mangers. You will provide strategic day to day operations, personnel, finance & logistical support ensuring they develop best practices & standard tools to improve operational efficiency specific to the countries they support.

Responsibilities

  • Drive their safety culture through demonstrated understanding, commitment
    and action supporting the organization's safety and environmental requirements/regulations
  • Build a strong network across the local/global HPS business teams to ensure customer
    delivery satisfaction.
  • Ensure Service Management System and ERP system integrity such as correct account
    team assignment in SFDC ensuring work orders are carefully managed
  • Coordinate with the Back Office to review and correct Customer asset, account team, and
    contract information in SalesForce or other software applications.
  • Manage the preparation and ongoing maintenance of Customer site portals as required.
  • Contribute to accurate forecasting for all financial aspects of LSS contracts, spot and parts
  • Where Spot Coordination support is required, ensure the financial health of all
    agreements and spot activities, and ensure they are invoiced per the agreed schedule,
    milestones and with all collectibles on time
  • Ensure Spot and Parts ISC orders are managed to meet customer and delivery
  • Lead and coordinate complex Field Service activities, including personnel, spare parts,
    costs, and time
  • Translation support to all internal & external customers where required.
    Engineering Support
    For All
  • Provide Field Service Engineers Support on Administration Issues
  • Support with Mission & Employment Visa Requests (Submission, verification, handover to
    PRO, update requestor)
  • Organizing HSE courses for site engineers
  • P3 radiation badges /other related tasks
  • Indirect Procurement - PPE, Facilities, intercompany orders
  • Assisting in TPC Creations / Software Orders / Licencing
  • Supporting with WEEE documentation submission and compliance
  • Goods inwards / outward support
  • Customer part repair / exchange coordination
  • Trade Compliance ‐ paperwork preparation and approvals
  • Creating delivery notes
  • Point of contact for clearance related issues
  • Country specific logistical support
  • Supporting Cash Collections (C2C)
  • Professional Services Withholding Tax support
  • Support vendor invoice issues
  • Issuing of Bank Guarantees
  • Submission & collection of tender documents, BGs, Cheques. Etc (Oman)
  • COTA payment requests
  • Facilities support
  • Organise events, workshops & customer meetings
  • Business analysis on request

Apply for Service Support Administrator

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 1MB
Selected file:

Add a cover message

Your communication preferences
I would like to receive communications. required
I would like you to share my personal data with other Companies within the ManpowerGroup. required

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on manpower.co.uk you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert