Customer Service Representative (Swedish/ Norwegian Dept)

Employer
Undisclosed Company
Location
Berkshire, Wokingham
Salary
Up to £12 per hour
Closing date
13 Jul 2022

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We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Representative (Swedish/ Nordic) . This is a full time ongoing temporary role working Monday to Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm - 37 hours per week based on their prestigious site in Wokingham, Pinewood paying £12 per hour (rising to £12.50 after 6 months). Please note this role is currently working 3 days in the office and 2 days at home this role will become full time in the office.

If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team. If you have any experience in the medical, pharmaceutical or vision care sector, we would like to hear from you, although this is not essential.

Responsibilities:

This role is to support the Nordic markets (Sweden, Finland, Norway & Denmark), so you will be dealing with inbound calls only from healthcare customers.

As the primary contact between the business and its customers, you will be expected to demonstrate excellent customer service with every interaction to ensure that every customer receives the same level of high service that you yourself would expect.

  • Processing telephone orders, enquiries, complaints, and requests for information
  • Arranging for returns and credits to customers' accounts
  • Provide updates to customers and collect feedback on customer satisfaction
  • Managing the relationship between stakeholders from all areas of the business
  • Maintaining corporate SLAs and individual KPIs
  • Responding to email enquiries from customers
  • Maintaining customer and product knowledge

Requirements:

  • English Speaking acceptable, Desirable: Nordics Language (Swedish / Norwegian / Danish)
  • Strong customer focus
  • Effective communication skills in English - verbal and written
  • Experience of working in a contact centre environment would be beneficial
  • Ability to work in a team environment
  • Good computer skills including data input and knowledge of Customer Relationship Management systems would be useful
  • Ability to work in a fast-paced and busy environment
  • Organisational, numerical and administrative skills
  • Willingness to take ownership of issues and resolve them when necessary

Benefits:

  • On-site car parking and cycle storage
  • Subsidised on-site restaurant
  • Comprehensive training
  • Discounted staff shop.
  • Annual bonus scheme
  • Conveniently located to public transport links

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