IT Technical Support Analyst

Employer
Undisclosed Company
Location
Bicester, Oxfordshire
Salary
Negotiable
Closing date
13 Jul 2022

View more

Sector
IT
Job Type
Permanent
Hours
Full-time

IT Technical Support Analyst
Location: Bicester, Oxford, GB, OX6 0YA
Compensation: Up to £28,500 DOE + Benefits
Role Type: Full time / Permanent
SF44013

We have a great opportunity for an IT Technical Support Analyst to join our business, being responsible for supporting and maintaining IT systems including desktop support/provision, network infrastructure, and associated software and business applications, in order that all Authority and Babcock people can maximise their use of IT and meet Authority/Babcock commitment to deliver training services to the RSME.

Who we are looking for?

You will demonstrate strong customer service skills with the ability to facilitate and maintain excellent customer relationships as well as the ability to identify key challenges and implement timely action to achieve the desired output.

What will you be doing?

* Provide Service Desk support (1st / 2nd Line) to ensure calls are managed in line with agreed SLA / KPI.
* Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support.
* Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base (Wiki on Sharepoint, How to and in house training).
* Have responsibility for the technical set up of presentation facilities including laptops and projectors. (Audio Visual elements).
* Undertake the day to day operation of backup systems including rotation of backup tapes.
* Manage and Deliver software deployment as instructed/requested.

The experience you'll bring

* MS Windows 7/10 MCP desirable
* Support of MS Front office applications
* Backup Software and software assurance
* Storage Technologies (NAS recovery and restoration of files)
* Strong Customer Service Skills
* Full British Driving License and vehicle

Lastly, you must hold or have the ability to obtain SC security clearance.

What a role with Babcock offers?

* Generous holiday entitlement
* Pension Plan
* Access to make a difference for a sustainable environment for future
* A tailored personal development and training programme.
* Autonomy. Trusted and empowered to deliver and be your best.

About Babcock

Babcock Corporate Services (BCS) is a global function, with our largest site being Lakeside in Portsmouth, but we operate from multiple sites around the world. BCS supplies and operates all IT, security, procurement, and finance Shared Services. We are embedded alongside the operations that we serve, enabling us to maintain close working relationships that support delivery to our customers. We drive standardisation, simplification and automation across Babcock, to help generate sustainable value for the group and our external customers.

Application Guidance

Due to the COVID-19 pandemic, we need to ensure that our recruitment processes are regularly reviewed and adapted, as required, to ensure we're compliant with the latest government advice. We are striving to protect both our current and future employees by acting in a responsible way which reflects the restrictions we face.

To find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants please visit our website.

All applications should be made online. Please use a desktop PC or laptop to create your account and apply for a job. Once you've completed this you'll be able to apply to jobs from mobile devices. If you experience difficulties please visit our careers page.

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.

Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please visit our website.

Closing Date: 22nd June 2022

#LI-POST

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert