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Customer Service Advisor

NatWest Group
Southend-On-Sea, Essex
Up to £15.05 per hour
Closing date
30 Jun 2022

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Job Details

Deliver world-class customer service for a leading global bank.

Commercial Cards advisor

£15.05 per hour + Excellent Benefits

(Temporary ongoing role with the potential of permanent employment)

Are you an experienced Customer Service Advisor, looking to start work immediately?

We are looking for people who are passionate about Customer Service and are keen to make a difference during these challenging times.

Working as part of our clients Business credit card team, you will be required to support delivery of first- class customer service to internal and external customers.

The role requires you to handle an array of inbound and outbound telephone calls in relations to customer accounts. Your Key responsibilities include the following:

  • As first point of contact, you'll provide outstanding customer service and help the Organisation to achieve its goals
  • Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
  • Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
  • Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified
  • Participate in initiatives to improve customer service, processes and procedures Review manual or ineffective processes
  • Authorising and investigation all transactions as well as collecting and analysing the required information from customers and businesses

You will ideally have some previous Customer Service experience and or experience working within the financial industry; however, it is more important that you can demonstrate previous experience of engaging with people confidently. Excellent IT/Technology skills are essential, as well as an innovative mind set with a proactive approach to problem solving. A natural flair and a genuine desire to help customers are also essential to succeed in this role.

Our client offers £15.05 per hour and a fantastic training programme with ongoing support and coaching. This contract is 6 months initially, with possibility of extension or even going permanent!

The shift pattern will be between the hours of 7am and 6pm. This role is mainly Monday to Friday however there will be a requirement to work 1 or 2 weekend days per month which will be determined on a Rota basis.

Full training will be given in the office for a minimum of 4 to 6 weeks. Hybrid working pattern will apply once you are up to speed with training, allowing you to work from home and office

We offer a fantastic starting salary, 36 days holiday pro-rata, pension, discounts on a variety of family days out, Restaurant,

Please note that this position will involve completing online assessment plus online video and will require pre-employment screening including a credit check and two year's referencing

Manpower will support your learning and development through - MyPath, our exclusive upskilling and development programme that you can opt into as an actively assigned Manpower associate, this will provide you with access to 1000's of courses and a range of exclusive discounts across over 100 high street brands.

Manpower is acting as an Employment Agency in relation to this vacancy. The Manpower Group UK is an equal opportunity employer.

Unfortunately, due to high levels of applicants we are not able to respond to all submissions, therefore if you do not hear from us within 14 days working days of your application then you have not been successful on this occasion


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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