Administrative Assistant

The Open University
Greater Manchester, Wythenshawe
£12.20 - £12.21 per hour
Closing date
20 Jul 2022

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Job Details

Working as part of a flexible team supporting colleagues, ensuring the delivery of high-quality administrative activities, and contributing towards continuous improvement. The role holder will play a key frontline role in handling and resolving tuition delivery enquiries for internal and external stakeholders. Key responsibilities * Carrying out essential, time-critical administrative and operational tasks relating to tuition delivery. * Providing effective and accurate information to Faculties (including Associate Lecturers) and colleagues within Academic Services on a range of policies and procedures related to tuition delivery. * Contributing to the production, review and update of procedures and related documents for AL Services activities. * Effectively and confidently access, utilise and update University systems and databases. * Assisting in the development and continuous improvement of tuition delivery and AL Services. * Taking responsibility for continually developing skills and knowledge to maintain and improve personal performance and adapt to evolving business practices and procedures. Other general duties when required - this is not an exhaustive list of responsibilities Skills and experience Essential * GCSE Maths and English at Grade C or above, or equivalent NVQ Level 2/SVQ 2 Customer Service or equivalent experience. * Relevant experience of working in an office environment. * Ability to build rapport and communicate clearly, both in spoken and written English. * Ability to use IT systems with confidence and experience using standard Microsoft applications. * Ability to undertake high volumes of routine data entry and manipulation tasks. * Good organisational skills, including ability to cope with heavy workloads and repetitive tasks and to meet deadlines. * Ability to work successfully as part of a team and on own initiative. * A positive approach and commitment to excellent customer service. * Ability to work as part of a virtual or distributed team. Desirable * NVQ Level 2/SVQ 2 Customer Service or equivalent experience. * Experience of working within a higher education environment


TAPFIN, part of ManpowerGroup, are now working with The Open University as their strategic partner for all temporary and contingent requirements across their various locations.

How would you like to help someone change their life?

The Open University is the UK's largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Our research underpins the teaching we deliver to some 200,000 students as the UK's largest university. Nearly three quarters (72%) of Open University research was assessed as world-leading or internationally excellent in the UK Research Excellence Framework 2014.

Uniquely we operate within the four nations of the UK, with nation offices in Belfast, Cardiff and Edinburgh as well as regional offices in England and our head office in Milton Keynes.

All of our roles play a key part in our students' journey. The Open University helps anyone in the UK better themselves, whatever their age, background or circumstances. Dip into our series of Open Diaries and discover what it's like for our students to take that life-changing step that you could be a part of.



Jo Priddey
I started working with the OU as temporary staff through Manpower during the pandemic. I thought the initial training was fantastic and felt well prepared to start working. When I was offered a permanent position it was great that the OU took my personal needs into consideration so that I am able to complete my degree and work 4 days a week.

Charles White
The recruitment process was smooth from start to finish. As an applicant, it was useful to have the selection process made clear to you from the outset. Communication from Manpower was, and remains, good. Excellent candidate care continues to be provided, they are both responsive and proactive.

So far the Open University has been the best job I have ever had, a very relaxed environment, everyone open to helping one another, no pressure and all trainers prioritise the quality of calls rather than the quantity.

Sarah George
Whilst working at the Open University, the support I have received has been outstanding; from colleagues at advisor level, to the senior management team, there is not a question or query that has not been resolved without a swift and appropriate response.

Thecla Chakunte
Working with the Open University has opened me to a lot. There are a lot of trainings to improve your skills and open you to other possibilities. There is room for growth. A lot of it. And did you know you can study for FREE as permanent staff? Wow! There are other juicy perks too.

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