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Service Advisor

BMW Group Retail Careers
Closing date
8 Jul 2022

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Job Type
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Job Details

Balmer Lawn Brockenhurst is looking for a Service Advisor.

Your role

You will be joining a brand-new BMW Motorrad Dealership within our Balmer Lawn group, a family-run business based in the heart of the New Forest. As this is a brand-new dealership, it is an exciting opportunity for a dynamic individual to join and work with our retailers throughout the south of England.

Responsibilities and duties:
  • Booking in customers and their vehicles for different types of mechanical work.
  • Talking customers through any work that is needed to be completed on their vehicle, including costs.
  • Taking payments and setting up payment plans. 
  • Ensuring all technicians, valeters, and drivers are aware of their daily workloads and assisting them in maintaining this. 
  • Assisting with the ordering of Parts as and when job cards require them.
  • Completing and maintaining digital and physical administration. 
  • Ensuring all customers are warmly welcomed.
  • Organising courtesy cars/bikes for customers who are booked in with us. 

Hours: Monday to Friday from 8:30 am to 5:30 pm, and every other Saturday from 8:30 am to 12:30 pm.

Your profile

We are looking for someone motivated, target driven, and able to give attention to detail.

Skills and qualifications:
  • Proven dealership experience within the Service/Aftersales Team.
  • Ideally BMW/BMW Motorrad experience but not essential.
  • A full driving license (car and/or bike).
  • Someone who is customer-focused.
  • Someone who is driven.
  • Someone who works well in a team, and independently.


The Balmer Lawn Group will offer in return:
  • 22 days holidays, plus bank holidays.
  • Pension Scheme contributions.
  • BMW training to aid with growth and progression.


When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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