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Mortgage Advisor - Remote

NatWest Group
Inverclyde, Greenock
Up to £10.99 per hour
Closing date
15 Jul 2022

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Job Details

Deliver world-class customer service for a leading global bank.

Customer Mortgage advisor

£10.99 per hour,

Fully Remote (day 1 need to collect equipment from client site)

Join us as a Mortgage Customer Service Representative

Working from home kit will be provided you will be required to collect on day one from either Edinburgh, Glasgow , Greenock or Liverpool.

We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind always

You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them

We're looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience

In this role, you'll be applying your customer service expertise when dealing with and referring customer queries. You'll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home.

By listening to and engaging with our customers, you'll:

Build great rapport over the telephone, accurately identifying their needs and offering suitable products

Talk to third parties to support the smooth progression of our customers mortgage applications

Proactively identify leads and referrals to ensure we're helping our customers wherever possible

Improve processes and procedures to maximise customer satisfaction and efficiency

Maintain a detailed knowledge of the financial services product range


Experience of working in the financial service industry is preferable but not essential

The ability to prioritise work and achieve quality results while maintaining high levels of detail

A good knowledge of Microsoft Office, especially Microsoft Excel

Good numerical and organisational skills

Knowledge of regulatory requirements, procedures and relevant products

An understanding of regulation and compliance in terms of data protection, money laundering and the FCA

Manpower is acting as an employment agency in relation to this vacancy. Manpower Group UK is an equal opportunities employer


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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