Deliver world-class customer service for a leading global bank.
Customer Mortgage advisor
£10.99 per hour,
Fully Remote (day 1 need to collect equipment from client site)
Join us as a Mortgage Customer Service Representative
Working from home kit will be provided you will be required to collect on day one from either Edinburgh, Glasgow , Greenock or Liverpool.
We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind always
You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
We're looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience
In this role, you'll be applying your customer service expertise when dealing with and referring customer queries. You'll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home.
By listening to and engaging with our customers, you'll:
Build great rapport over the telephone, accurately identifying their needs and offering suitable products
Talk to third parties to support the smooth progression of our customers mortgage applications
Proactively identify leads and referrals to ensure we're helping our customers wherever possible
Improve processes and procedures to maximise customer satisfaction and efficiency
Maintain a detailed knowledge of the financial services product range
Experience of working in the financial service industry is preferable but not essential
The ability to prioritise work and achieve quality results while maintaining high levels of detail
A good knowledge of Microsoft Office, especially Microsoft Excel
Good numerical and organisational skills
Knowledge of regulatory requirements, procedures and relevant products
An understanding of regulation and compliance in terms of data protection, money laundering and the FCA
Manpower is acting as an employment agency in relation to this vacancy. Manpower Group UK is an equal opportunities employer