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Service Desk Agent

Employer
Undisclosed Company
Location
Erskine, Renfrewshire
Salary
£11 - £12 per hour
Closing date
11 Jul 2022

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Sector
IT
Job Type
Permanent
Hours
Full-time
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Manpower has an exciting opportunity for a Service Desk Agent to join a new team at our client site based in Erskine. Working as part of a busy team you will be responsible for answering inbound calls and responding to customer emails in a timely, efficient and friendly manner.

This is a varied role and responsibilities will include:

  • Dispatching engineers, mobile technicians and parts where they are needed
  • Updating customer call management systems
  • Ordering parts for engineers to allow them to complete fixes
  • Chase engineers for updates to relay to the customer
  • Chase and prioritise incidents, escalating issues where appropriate

Working hours are 37.5 hours per week between 8am and 8pm Monday to Friday on a rotational shift basis and 1 in 4 weekends covering between 8am and 4pm.

If you have excellent customer service and communication skills with previous experience in a call centre environment this could be your ideal role!

Please note due to the nature of this role all applicants must have or be able to obtain BPSS security clearance.

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