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Customer Service Officer - Credit Cards

NatWest Group
Essex, Southend-On-Sea
Up to £11.10 per hour
Closing date
4 Jul 2022

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Job Details

Deliver world-class customer service for a leading global bank.

Customer Service Advisor - Credit Cards

£11.10 per hour + Excellent Benefits

(Temporary ongoing role with the potential of permanent employment)

You'll be the first point of support for our client working in Credit Card department in one of our telephony banking teams. We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind always. You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.

Requirements of role

This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.

Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills. We're also looking for you to demonstrate: The determination to go the extra mile for our customers every day to provide that truly personal service. You must have ability to achieve quality results while maintaining high levels of detail. Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers. Good organisational skills and an enthusiasm to keep learning and developing new skills.

Pay £11.10 per hour working 35 hours per week, Training up to 4/5 weeks

The hours once training is complete will be on a rota where they will work between 12pm - 9pm, 5 days a week, Mon-Sunday

As a Manpower employee we are delighted to offer you the opportunity to join an online learning pathway - MyPath - which is a tailored training programme to support your development journey. Throughout the programme Manpower will provide you with personalised guidance, career development through educational opportunities, training to advance your skills and meet employers' needs today and in the future.


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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