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Card Operations Administrator

Employer
HSBC
Location
In Office - Opportunity for remote working
Salary
£13.50 per hour
Closing date
25 Jul 2022

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Job Details

We have an exciting opportunity to join a world-leading bank, working full-time on a temporary contract as a Card Operations Administrator. The role is based in Edmond St, Birmingham and will be on-site with the potential to work from home.

What you’ll need to do:

  • Providing a high level of quality customer service, undertaking daily operation of the departmental processes to a strong level of accuracy and efficiency.
  • Be a point of reference for the department when faced with customer queries. To liaise with work colleagues in the GR sites as well as colleagues throughout cards, ensuring that processes are completed in accordance with audit requirements and within agreed service levels.
  • You will assist Technical/Management to ensure the team upholds the banks behaviours, whilst providing a high-quality customer service overall.

What we’ll need from you:

  • The ability to take ownership, using your own initiative.
  • To work Monday-Friday, 8am-4pm. If you’re able to work flexibly over evenings and weekends that would be advantageous.
  • Availability to attend up to two weeks of training at the office (Centenary Square, Birmingham).
  • Availability to start the role the role in mid-late March.
  • Commitment to working a 10-month contract.

Benefits

  • Pay £13.50 per hour.
  • Training: 2 weeks of on-site skills training.
  • All work equipment is provided.
  • The possibility of working overtime.

Desired (but not essential) Experience & Skills

  • Administration experience in a financial services environment.
  • Ability to work as part of a small motivated team.
  • Have the ability to support and/or guide colleagues.
  • Ability to work to tight deadlines with changing priorities.
  • Attention to detail whilst maintaining high volume of work.
  • Excellent communication skills, both verbal and written, together with excellent customer focus.
  • Excellent organisation skills.

If you feel that you have the necessary skill set for this role, and you’re ready to take on a new challenge, please apply now.

Company

Build your career at HSBC

HSBC is one of the world’s leading international banks. Whether you are looking for a first job or taking the next step in your career, we offer many ways for you to realise your ambitions. Come and work with us and you'll have opportunities to make connections all over the world and help build the bank for the future.

HSBC Call Centre PhotoOur purpose

Our purpose – Opening up a world of opportunity – explains why we exist. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Refreshingly human

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

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