Customer Service Advisor - Travel Claims

We have a fantastic permanent opportunity within a great team offering superb benefits with a variety of flexible & hybrid working patterns.

You will be required to work 37.5 hours a week between Monday - Sunday, shift patterns between 8:00am and 9:00pm on a rota basis. Hybrid working potentially available once 3-month training is complete.

As a Customer Service Advisor, you will assess customer claims against their policies to ensure that claims are quickly paid. To do this, you'll be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Full training will be provided, and we offer fantastic opportunities for education sponsorship and career progression.

Duties and responsibilities:

· Accurately assess & pay valid claims in line with policy terms
· Follow processes to recover money from other insurers and to settle any disputes
· Making things simple for the customer through active listening and presenting solutions to their problems

Experience and knowledge:

· Confident speaking to people on the phone
· Highly organised under pressure with good attention to detail
· Ability to multi-task - switching between telephone calls and customer email
· Confident verbal and written communication skills
· Customer service experience - helpful but not essential

Salary and Benefits:

· £21,500 - £25,500 per annum
· Incremental holiday plan starting at 20 days a year, plus 8 public holidays
· Sponsorship for apprenticeships and professional qualifications
· Contributory pension scheme
· Free Health Cash Plan worth £1700 per annum
· Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages
· Annual bonus scheme
· Generous high-street perks scheme for family and friends
· Free travel insurance (subject to qualifying criteria
· Discounts on home and motor insurance
· Free on-site parking