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Cross Hire Desk Administrator - Remote

Undisclosed Company
Peterborough, Cambridgeshire
Up to £22000 per annum
Closing date
26 Jul 2022

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Manpower are pleased to be recruiting on behalf of our client based for a Cross Hire Desk Administrator to join their team on a temporary 6 months basis.

This role is full time and pays up to £22,000 per annum.

9am to 5.30pm with a 1hr lunch break, Monday to Friday.

Fully remote working option available.

About the company:

Our client has a fleet of 250,000 units in 22 countries globally and operations in 18 countries across Europe. They are part of a leading global supplier of modular space and associated business services, secure portable storage solutions, and remote workforce accommodation management.

Our Client operates a network of locations where accommodation and storage units are prepared for rental or sale and refurbished before being delivered to the customer.

They create smart spaces for people to live, work and learn. Their business is designed to help customers find the right space solution, no matter what their requirements.

About the role:

To provide co-ordination for all new cross hire deliveries & collections, post-delivery customer support and administration support.

To ensure that all cross-hire items are ordered, delivered, & collected in line with the standard operating procedures. Liaising with suppliers to ensure this happens & liaising with Sales to ensure margins are maintained.

Main tasks:

  • Liaising with all departments and depots at all levels to enhance the customer experience & to maintain profit margins
  • Liaise with supplier's reference shortages/missed deliveries/quotes/availability/POD/POC
  • To deal with customer enquiries regarding cross hired items
  • Audit all cross-hire items on contract including assessing margin
  • Rectifying contractual anomalies
  • Send hire contracts to customers
  • Raise supplier purchase orders
  • Generate cross hire number for allocation
  • Allocate cross hire numbers to contract
  • Action the due for delivery report daily to monitor allocating & putting cross hire items on hire
  • To complete month end receipting
  • Action the OHNC report daily to maintain the cross-hire items on contracts
  • Ensure damages are invoiced in accordance with procedure
  • Resolve customer/vendor invoice queries
  • Raise adhoc invoices/credits
  • To maintain structure & responsibility regarding workload in the office in line with business needs
  • To work in a safe and sensible manner within the boundaries of the Company Health and Safety Policy and any additional site restrictions
  • Conflict resolution - internal and external
  • Managing all inbound calls from customers and regional offices
  • Manage and process a high volume of incoming emails
  • Cash Collection - overdue customers
  • Scanning all mandatory documents to Paperless
  • General administrative tasks as required
  • To work in line with Company Standard Operating Procedures

About you:

  • Must be organized and methodical, able to prioritize workload and must be capable of managing own time in order to meet deadlines
  • Must have an eye for detail, and have numeracy skills
  • Must be able to work effectively as an important part of the team
  • Needs to play a supporting role to the supervisor
  • Must work with a pro-active attitude and a high level of customer service
  • Be a good team player
  • Strong work ethic; self-starter; results orientated
  • Good ability to plan, anticipate & react positively
  • Good communication and relationship building skills
  • Excellent customer service skills
  • Ability to work in an operational/functional matrix organisation
  • Work to a high-quality standard both as part of a team, and when working individually
  • Customer Service experience
  • Sales Administration experience
  • Administrative skills
  • Ability to work under pressure
  • Used to working in a busy environment and operating as a team member and using own initiative to solve problems
  • Working to targets
  • Has proven experience and ability to work effectively with internal and/or external customers

If this sounds like the role for you, apply now!

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