Service Advisor
- Employer
- BMW Group Retail Careers
- Location
- Dundee
- Salary
- Highly Competitive
- Closing date
- 9 Jul 2022
Job Details
Your role
BMW/MINI Dundee are seeking a pro-active, customer focused Service Advisor for our Tayside dealership, who will be part of a team of Service Advisors and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.
Key Job Requirements as Service Advisor:
- Liaise with all relevant personnel to ensure complete customer satisfaction
- Maximise workshop profit opportunities
- Achieve the customer satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the manufacturer standards and dealership procedures
- Welcome all customers at the service reception in a warm, professional manner, and meet all their needs
- Agree service and repair instructions and book vehicle in to the workshop
Your profile
Skills You Will Require as Service Advisor:
- Confident relationship builder with customers at all levels
- Ability to influence and advise customers on minor technical issues
- Deliver first class service to achieve company objectives and targets
- Self-motivated, articulate and professional
Service Advisor required Experience:
- Proven motor trade experience within service is preferable (Service Advisor/Customer Service Advisor)
- Worked with Visual Health check systems
- Customer Service facing experience is essential
- Previous upselling experience preferably over the telephone
Rewards
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits:
- Preferential rates on vehicle parts purchases and servicing.
- Industry leading discounted Employee Car Scheme
- 28 Day Holiday
- Award winning In-house and manufacturer training
- Cycle to work scheme
- State of the arts dealership standards
- High earning potential through commission or bonus
- Some roles offer company car
- Life assurance
- Group contributory pension scheme
- Careers development opportunities
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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