Customer Service Executive
- Employer
- BMW Group Retail Careers
- Location
- Giffnock
- Salary
- £23,000 plus benefits
- Closing date
- 12 Jul 2022
Job Details
Your role
You'll work a 5-day week on a set rota that includes weekends (44 hours per week).
Passionate about cars? Great. Passionate about customer service? Even better. You'll be known as a Product Genius, but your role revolves around customer experience. Our Product Geniuses are devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle - they're our in-branch experts.
Day-to-day duties:
- Helping your branch with various marketing activities - from snapping great stock images of our products to dreaming up inspiring content for our social media platforms.
- Preparing the showroom and cars for the day ahead.
- Organising and accompanying customers on test drives.
- Swotting up on our vehicles and manufacturers.
- Learning about our products so you can help our customers find the perfect fit.
- Providing relevant information and being there for our customers with all the answers.
Your profile
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience.
Essential skills:
- You'll be a confident communicator who understands that a positive attitude gets great results.
- A full UK driving licence.
- As happy working on your own initiative as you are in a team.
Rewards
If you make the cut, you'll benefit from excellent working conditions, extensive training, sick pay cover, maternity & paternity packages, enhanced holiday package, life assurance and private health care - making our package one of the best in the industry.
Company
When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.
We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.
If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.
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