Inchcape Reading is looking for a Product Genius.Your role
As a Product Genius you will inspire and excite customers in the dealership with in-depth product information and insight. The role of a Product Genius is to promote brand products through selling the features and benefits. A Product genius will offer an exceptional customer experience and service by building a genuine rapport with the customer.
- Keeping up to date with the latest product information.
- Providing customers with specification information about all brand products.
- Ensuring all dealership staff are up to date on the latest product information and that their knowledge is of a high standard.
- Planning and managing the customer test drive process with the Sales Executive and offering product insight during the test drive appointment.
- Responsible for the preparation of the showroom, ensuring a strong selection of demo cars are available and that the showroom is always presentable for customers.
- Pro-actively approaching customers in the showroom to welcome them and see if they need any help.
- Supporting the Sales Executive with insight and product knowledge for customers, when required.
- Guiding customers to the Sales Executive when they express an interest to buy.
- Creates a winning customer experience by identifying and anticipating their needs.
- Assures that customer issues are resolved quickly and effectively.
The Ideal Candidate:
- Enthusiasm for excellent customer service.
- Passion for automotive technology.
- Strong presentation skills.
- Ability to work autonomously.
- Team orientated personality.
- Excellent communication skills.
- Keen to keep-up-to-date with innovations and complex/technical/product information.
- Strong organisational and prioritisation skills.
- Always willing to help and support to others.
- Good knowledge of computer applications (MS Office).
Not only do you get to work alongside great people within Inchcape, we offer great benefits too. For your valued contribution we will provide a fantastic benefits package including;
- Vehicle purchase discounts - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- A pension that pays - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- Save as you earn plan- reap the rewards of Inchcape's success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- Life Assurance - we give you the peace of mind when you need it most
- Health Shield Cash Plan - Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- Employee Discounts with The Showroom - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- Discount Gym membership - keep fit with our big brand gym & fitness offers
- Cycle to work scheme - get a new bike, equipment or both
- Employee Assistance Programme - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- Customer Introduction Reward - refer someone to buy a car from us and we'll pop some extra cash in your pay check.
- Holiday allowance rising with length of service - We reward long service with extra holiday
- Great career development - Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team