This job has expired

Service Technician

Employer
BMW Group Retail Careers
Location
Wilmslow
Salary
Competitive
Closing date
9 Jul 2022

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Sector
Retail
Job Type
Permanent
Hours
Full-time
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Job Details

Halliwell Jones Warrington is looking for a Service Technician.

Your Role:
  • To carry out service, diagnostic and repair work efficiently and competently. Experience in using the latest BMW diagnostic tools and equipment. Knowledge of BMW technical reporting TSARA, ISTA/D, ISTA/P and AIR. BMW/ IMI Hybrid qualification level 2 preferred
  • To carry out work provided competently and within the times laid down by the Flat Rate Manual or to time acceptable by the Service Manager.
  • To ensure that times and information are recorded as requested by management on both job cards and computerised time systems, which in all cases must be identical. Any hand-written entries must be countersigned by management.
  • To attend internal and external training courses, as directed by the management.
  • To keep their place of work in a tidy and clean condition, with particular attention to cleanliness at the end of each working day.
  • To advise the Workshop Controller or Service Adviser of any additional work necessary on a car during service.
  • To ensure parts of Warranty Claims are retained and drained of oil, where necessary.
  • To ensure exchange and warranty parts are returned to Parts Department when required, obtaining a signature from Parts Advisor.
  • To be prepared to work overtime, with reasonable notice, if requested by the management.
  • To ensure that the vehicles worked on are carefully handled and that all reasonable care is taken of that vehicle on the premises for repair or service.
  • To maintain and develop skill levels in all aspects of repair, service and maintenance of
    BMW vehicles.
  • To make full use of BMW Special Tools, Service Tester, Service Equipment and training as provided to improve customer service levels and workshop efficiency.
  • To ensure that special tools are always returned to their correct location within the workshop.
  • To maintain thorough and current Product Knowledge and read all Service Information and Service News bulletins as supplied by Service Management. This also includes a complete understanding of the BMW Intranet system.

Your Profile:

NVQ Level 3 (or equivalent City and Guilds or BTEC accreditation) qualified with extensive experience working in a Franchised Centre (ideally in a BMW / Prestige centre) and be highly skilled at fault diagnosis.
  • Technical knowledge and passion for BMW products and technology.
  • Highly skilled at fault diagnosis.
  • Deliver first-time fixes to meet customer satisfaction.
  • Ability to work autonomously.
  • Ability to work within given timescales and complete a wide range of tasks.
  • Ability to comply with warranty write-ups.
  • To ensure all chargeable labour and workshop consumables are recorded on the job card.
  • Highly motivated, team player that offers help and support to others, attention to detail.
  • Willingness to learn and develop personal knowledge and keep up-to-date with complex/ technical/product information to improve profitability.
  • An outstanding attitude and passion for customer service.
  • An enthusiastic, dynamic, and team-orientated personality.
  • Ability to deal with customers when necessary.
  • Strong interpersonal and presentation skills.
  • Strong organisational and prioritisation skills.
  • Thorough knowledge of computer applications and diagnosis equipment.

Company

When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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