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Service Advisor

Employer
BMW Group Retail Careers
Location
Warrington
Salary
Competitive
Closing date
9 Jul 2022

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Sector
Sales
Job Type
Permanent
Hours
Full-time
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Job Details

Halliwell Jones Warrington is looking for a Service Advisor

Your Role:
  • To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
  • To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
  • To carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
  • Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
  • Explain and issue the customer with the Vehicle Health Check report.

Your Profile:
  • Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
  • An outstanding attitude and passion for customer service.
  • Passion for BMW products and technology.
  • Strong interpersonal and presentation skills.
  • Ability to work autonomously.
  • An enthusiastic, dynamic and team-orientated personality
  • Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
  • Strong organisational and prioritisation skills.
  • Team player that offers help and support to others.
  • Thorough knowledge of computer applications (MS Office, Drive).

Company

When it comes to careers, nothing feels quite like working in BMW Group Retail. As the most forward-looking automotive brand in the world, we're dedicated to giving customers the very best experience we can. That takes a workforce who aspire to delivering the highest levels of customer service.

We look for people who understand our customers and the role that automotive mobility plays in their lives. People who get genuine satisfaction from knowing customers are inspired by our products and impressed by every aspect of the service we give them.

If you understand what makes our engines run and customers tick, we'll make sure you stay that step ahead. With training from the BMW Group Academy UK and a chance to work on cutting-edge technology, we'll help you to develop as a professional and grow your career within BMW Group Retail.

Why you should join BMW Retail?

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