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Digital Commerce Support Specialist

Employer
SAP
Location
Galway
Salary
Negotiable
Closing date
29 Jul 2022

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Sector
IT
Job Type
Contract
Hours
Full-time
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Job Details

Digital Commerce Support Specialist

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

PURPOSE AND OBJECTIVES

  • The Digital Commerce Support specialist helps SAP Customers and Partners through their digital purchase experience on the different SAP Marketplaces, providing effective and scalable support in a professional and timely fashion.
  • On top of the standard issue resolution, the Digital Commerce Support Specialist is actively involved in improving operational efficiency including (but not limited to) participating or leading projects to improve the user experience, make the support processes more agile and increasing the effectiveness of the Commercial Operations team.


EXPECTATIONS AND TASKS

  • The Digital Commerce Support specialist is a motivated and result driven individual with a strong "can-do" attitude, that assists SAP customers and SAP partners by removing any obstacle from the digital purchase process in a one-touch resolution process: inquiries from users across the different SAP portals can be of a technical nature (access, check-out, order, fulfilment) or basic guidance-to-purchase nature (questions on product feature, compatibility etc.).
  • The Digital Commerce Support specialist will engage with a number of different external teams to ensure the issue resolution.
  • An important part of the job is to be able to improve the current processes and increase efficiency and effectiveness for the overall Commercial Operations team.
  • The job may require flexibility to work during bank holidays or weekends in periods of high traffic to ensure global coverage.
  • SAP is committed to a hybrid working model that includes the possibility to work remotely for a percentage of the time.


EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor Degree in Computer Science, Business Administration, Engineering or equivalent.
  • Works well in a self-directed manner, as well as part of a matrix organization and in a virtual team.
  • Excellent communication, consultative and customer relationship skills.
  • Excellent Windows, Microsoft Excel and Outlook skills are required.
  • Proficiency in English is required, any additional language is a plus.
  • Good organizational and project skills are a strong plus.
  • Good knowledge of the E-Commerce world is a strong plus.
  • Knowledge of Microsoft Access/any other Database, programming skills (especially in JAVA and JavaScript) are a strong plus.
  • Knowledge of internal SAP Systems (such as ISP, ICP, PRM, Hybris, KCF, KCG) is a strong plus.


WORK EXPERIENCE

  • Accomplished professional with a solid history of managing high-volume, process-driven activities with meticulous attention to execution.
  • 3+ years of experience in customer service or process execution, preferably in a Commerce / E-Commerce environment business with focus on support and operations.
  • Proven track record of establishing strong alignment with external and internal teams.
  • In-depth technical understanding of E-Commerce platform and daily operations, proven track record of running an E-Commerce based web store, specific in depth knowledge of e-commerce platform based on Business By Design and Hybris are a strong plus.

Company

SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.

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