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Onboarding Content and Process Specialist

Closing date
29 Jul 2022

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Job Details

For new employees, onboarding is the realization of the promises made during the recruitment cycle for a company. You only get one chance to make a good first impression and that's why SAP is dedicated to creating a global onboarding experience that excites and energizes our new hires, and immerses them into our culture and our key behaviours through various learning methodologies.

As part of the global onboarding team, we are re-energizing our onboarding experience and are looking for passionate, committed and people focused talent to help us deliver this robust experience.

The role:
This role will work on two major projects.

Pre-start Portal Updates:
Our current pre-start information site contains a lot of relevant information to our new hires. As we are revamping our onboarding experience, we will need to review this content, edit duplication of content and ensure we are providing a guided pathway for onboarding.

Additional work necessary may include creation of a new pre-boarding site and evaluation and creation of pre-boarding materials using video, interactive e-learning, just in time surveys and other capabilities.

New Start Buddy Program Support:
All new employees are provide a buddy who helps with their onboarding journey. These are typically other employees within the new hires organization. We currently have enablement for our buddies, but the consumption of these materials is limited.

We are looking to redefine how we communicate and enable our buddies, working with our buddy community to understand what additional enablement they need, and creating a community of buddies so they can come together and support each other.

Your background:

  • 2-3 years in process management and process improvement
  • 2-3 years in instructional design and adult learning theory
  • Strong communicator, written and verbal in English
  • Attention to detail
  • Experience with User Experience, or Experience Management a plus


SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.

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