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IT Support Technician

Undisclosed Company
Oxfordshire, Bicester
£25000 - £28500 per annum + benefits
Closing date
2 Aug 2022

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IT Support Technician
Bicester, Oxford
£25,000 - £28,500 + Benefits
Full time / Permanent
Role ID: SF44013

We have a great opportunity for an IT Support Technician to join our business, being responsible for supporting and maintaining IT systems including desktop support/provision, network infrastructure, and associated software and business applications.

Who we are looking for?
You will demonstrate strong customer service skills with the ability to facilitate and maintain excellent customer relationships as well as the ability to identify key challenges and implement timely action to achieve the desired output.

What will you be doing?
* Provide Service Desk support (1st / 2nd Line) to ensure calls are managed in line with agreed SLA / KPI
* Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support.
* Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base (Wiki on Sharepoint, How to and in house training)
* Have responsibility for the technical set up of presentation facilities including laptops and projectors. (Audio Visual elements)
* Undertake the day to day operation of backup systems including rotation of backup tapes.
* Manage and Deliver software deployment as instructed/requested

The experience you'll bring
* MS Windows 7/10 MCP desirable
* Support of MS Front office applications
* Backup Software and software assurance
* Storage Technologies (NAS recovery and restoration of files)
* Strong Customer Service Skills
* Must have or have the ability to obtain SC security clearance

What a role with Babcock offers?
* Generous holiday entitlement
* Pension Plan
* Access to make a difference for a sustainable environment for future
* A tailored personal development and training programme.
* Autonomy. Trusted and empowered to deliver and be your best.

About Babcock
Babcock Corporate Services (BCS) is a global function, with our largest site being Lakeside in Portsmouth, but we operate from multiple sites around the world. BCS supplies and operates all IT, security, procurement, and finance Shared Services. We are embedded alongside the operations that we serve, enabling us to maintain close working relationships that support delivery to our customers. We drive standardisation, simplification and automation across Babcock, to help generate sustainable value for the group and our external customers.

Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant.

Application Guidance:
All applications should be made online.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and will respond in a way that best fits your specific needs.

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