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Service Desk Agent

Undisclosed Company
Up to £28000 per annum
Closing date
2 Aug 2022

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Job Type
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Manpower is recruiting for a Service Desk Agent who is keen to learn new skills and join our client as a Service Desk Agent in their Edinburgh HQ.

You would provide 1st and 2nd line support to customers, ensuring that the Company KPIs are met, specifically in relation to:

  • Technical support on print/scan/fax issues
  • Technical support on print management software
    • (PaperCut, Equitrac, SafeCom and uniFLOW)
  • Technical support on fleet monitoring software
    • (Ricoh @Remote, Konica CS Remote Care, Canon eMaintenance, HP Web JetAdmin and Site Audit)
  • Receiving incoming support calls, by telephone and electronically
  • Correctly triaging the initial support call
  • Accurately logging the support call on our service system
  • Correctly dispatching the support call to the relevant team/department

Key Skills :

  • Experience of troubleshooting print/scan or software faults
  • IT network experience
  • Display a friendly, helpful manner when dealing with customers and colleagues
  • Demonstrate
    • Outstanding telephone manner
    • Excellent communication skills, keeping customers updated of progress/delays
    • A positive "Can do" attitude
  • Be competent using a computer, including use of:
    • Microsoft 365
      • Outlook
      • Word
      • Excel
      • PowerPoint
      • Teams
    • Vantage Online (new service system)
  • Full training will be provided for this role.

Main Benefits/ Conditions

  • Main working hours: 8:30am to 5.00 Monday to Friday (37.5 hours per week)
  • Auto enrolment into the company pension scheme with minimum personal contribution of 5% matched by a maximum company contribution of 4%
  • ISO 9001:2015 (Quality), ISO 14001: 2015 (Environmental), ISO 27001 (Security); Cyber Essentials accredited Company

Apply online today!!

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