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Customer Advisor and Web Chat

NatWest Group
Greater Manchester, Manchester
Up to £10.99 per hour
Closing date
2 Aug 2022

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Job Details

Deliver world-class customer service for a leading global bank.

Customer Service Advisor - Bankline

£10.99 per hour + Excellent Benefits

(Temporary ongoing role with the potential of permanent employment)

Are you looking for a new and exciting, challenging opportunity? Working within a busy environment? If so, we have the perfect role for you.

The role will be dealing with Internet Banking service which offers our client customers 24/7 access to their accounts.

The Help Desk support's Bankline related queries from client customers. The roles are telephony based with some elements of web chat.

Ideally, we are looking for someone with a background in financial customer service, although we will consider candidates from any background. The successful candidate will be highly motivated and willing to deliver the best possible customer service.

You will be based in the client offices on Hardman Boulevard, within the prestigious location of Spinningfields in Manchester City Centre. With excellent transport links close by and discounted car parks on hand.

You will receive salary of £10.99 per hour. The role is a fulltime position, working 35 hours a week. You will be working in a shift pattern which is either- 8am to 4pm; 9am to 5pm or 10am to 6pm.

33 days annual leave including bank holidays

The client will provide excellent first-class training programme for 6 to 8 weeks on site, enjoy a busy environment, all whilst working as part of a great team.

Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two year's referencing.

After the training is completed, you will be required to work 35 hours per week, with some bank holidays included.

As a Manpower employee we are delighted to offer you the opportunity to join an online learning pathway - MyPath - which is a tailored training programme to support your development journey. Throughout the programme Manpower will provide you with personalised guidance, career development through educational opportunities, training to advance your skills and meet employer's needs today and in the future.


With millions of customers across the world, NatWest Group aims to become the UK's most helpful and sustainable bank. They're committed making their customer's lives easier and taking the stress out of banking.

Key to this is having the right people on the team. People who share the belief that the customer comes first; people who can engage with customers, and talk to them like the individuals they are.

NatWest Group has a number of awards for being a top UK employer under their belt, and having placed over 18,000 people into temporary jobs with them over the last three years, we're sure that you'll enjoy all the support, development and flexibility you need - through training and development, opportunities for progression, great onsite facilities and more.

It's all about achieving your full potential, so you can go above and beyond what's expected.

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