Vendor Support Specialist
Job Details
Vendor Support Specialist
Role Description and Responsibilities:
As part of the Support Vendor and Launch Success team, this role will manage tactical reporting and work necessary to keep our vendor teams running smoothly. Examples of work that might be required includes:
- Work as point of contact for Frontline support vendor to answer tactical questions in Jira
- Complete KTLO work for Frontline Support team (i.e. granting free Plus accounts, weekly report transfers)
- Complete audit work for support tech vendors (i.e. monthly license audits)
- Run existing project reports with comms shared within CX
Required Skills:
- Passionate about customer experience and making life simpler with technology
- Experience working with Dropbox as a product
- You are proficient in excel and Jira
- Comfortable with minor data analysis
- High attention to detail
- Experience working with vendors a plus
Company
Dropbox is a technology company that builds simple, powerful products for people and businesses. 500 million people around the world use Dropbox to work the way they want, on any device, wherever they go. With 200,000 businesses on Dropbox Business, they’re transforming everyday workflows and entire industries.
Dropbox believe technology should get out of the way, so there’s no limit to what people can do. They’re a thoughtful, tightly-knit team that’s committed to realizing ambitious ideas. Dropbox partner with ManpowerGroup, a world leader in workforce solutions, to support our contractor recruitment programme across EMEA.
Take a look at the current contractor opportunities – we would love to hear from you.
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