Service Desk Agent

Manpower is recruiting for a Service Desk Agent who is keen to learn new skills and join our client as a Service Desk Agent in their Edinburgh HQ.

You would provide 1st and 2nd line support to customers, ensuring that the Company KPIs are met, specifically in relation to:

• Technical support on print/scan/fax issues
• Technical support on print management software
  • (PaperCut, Equitrac, SafeCom and uniFLOW)
• Technical support on fleet monitoring software
  • (Ricoh @Remote, Konica CS Remote Care, Canon eMaintenance, HP Web JetAdmin and Site Audit)
• Receiving incoming support calls, by telephone and electronically
• Correctly triaging the initial support call
• Accurately logging the support call on our service system
• Correctly dispatching the support call to the relevant team/department

Key Skills :

• Experience of troubleshooting print/scan or software faults
• IT network experience
• Display a friendly, helpful manner when dealing with customers and colleagues
• Demonstrate
  • Outstanding telephone manner
  • Excellent communication skills, keeping customers updated of progress/delays
  • A positive "Can do" attitude
• Be competent using a computer, including use of:
  • Microsoft 365
    • Outlook
    • Word
    • Excel
    • PowerPoint
    • Teams
  • Vantage Online (new service system)
• Full training will be provided for this role.

Main Benefits/ Conditions

• Main working hours: 8:30am to 5.00 Monday to Friday (37.5 hours per week)
• Auto enrolment into the company pension scheme with minimum personal contribution of 5% matched by a maximum company contribution of 4%
• ISO 9001:2015 (Quality), ISO 14001: 2015 (Environmental), ISO 27001 (Security); Cyber Essentials accredited Company

Apply online today!!