IT Knowledge Management Technician

Closing date
16 Aug 2022

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Job Details

IT Knowledge Management Technician


As an IT Knowledge Management Communications Support Technician, you will work with global infrastructure IT Client Services to maintain existing Knowledge Management articles in centralized system.



  • Check source documents for English language usage and accuracy
  • Work with Client Support Desk and service teams to add IT Technical content source documents into provided template forms within new solution such as How-To product guides, FAQ and Issue, Cause Resolution documentation.
  • Update data and delete unnecessary files
  • Update data links to new source document upon publication
  • Facilitate workflow completion for active documentation to maintain high quality data availability for end users.



  • Attention to detail
  • Computer skills: Proficient in data processing application such as Microsoft Word, Knowledge of Service now an advantage
  • Language Skills: Excellent English communication both verbal and written including correct spelling, grammar, and punctuation.
  • Self-motivated with the ability to work independently and as part of a virtual team.
  • Administrative and organizational skills
  • Experience in working with IT documentation or knowledge management process cycles within an IT support organization preferred



  • High School Diploma
  • Formal IT training or 2 years related work experience in IT Support or communications


SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.

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