Retailer Network Support Coordinator

Job Title: Retailer Network Support Coordinator
Location: Reading, UK - Hybrid
Compensation: £30,000 + Benefits
Role Type: Full time / Permanent
Job ID: SF45493

We have an exciting opportunity for you to work within a luxury state of the art, purpose-built facility for the BMW Training Academy, one of the leading manufacturers within the UK. As a Retailer Network Support Coordinator, you'll be supporting the Retailer Network with meeting their annual training requirement and maintaining/updating the Site Contact Training Material. In addition, you'll be maintaining the data quality within the LMS and management of all Training Dashboard data.

This role requires regular travel to BMW Academy in Reading two days per week alongside remote working arrangements and access to any Babcock Hub. Therefore, this role would be ideally suited to someone within reasonable travel distance to Reading.

Babcock International Group is a FTSE 250 business and is the UK's leading engineering support services organisation.

Our Skills & Learning business is one of the UK's largest private sector providers of vocational and skills training. We work in partnership major employers across the Service and Engineering sectors to help develop their people.

Who we are looking for?
Your support and expertise will be invaluable - you'll be the eyes and the ears for us to better support the network and to provide relevant feedback. You will use and leverage our Learning Management System (LMS) to maximise all available training solutions. The accuracy and development of this system is critical, and you'll take responsibility for this too. Therefore, you'll be a well organised individual, with strong administration and coordinator skills, as well as a real keen eye for detail.

What will you be doing?
As a Retailer Network Support Coordinator, you'll proactively support all new Site Contacts and be the primary contact point for retailers requiring support with meeting their training requirement.

Your duties will include:
* Process all new Site Contact changes
* Managing Training Dashboard weekly process by generating/uploading all weekly reports to Digi and completing all quality checks
* Responsibility for producing and distributing weekly Training Requirement Achievement report
* Assisting with circulation of annual Retailer Training Requirement communications and quarterly achievement status emails
* Ensuring all changes to Certification Pathways are updated on the LMS and Training Dashboard
* Supporting new Site Contacts with understanding the LMS and their role using the Site Contact Training Material
* Achievement of set performance targets and KPIs

The experience you'll bring
* Excellent computer skills

* Advanced Excel skills
* Experience of Learning Management System (preferably Cornerstone) management and administration
* Well organised individual
* Strong administration skills
* Customer service experience
* Must hold or have ability to obtain SC security clearance

Should you be successful and invited to interview you will be required to complete a criminal declaration form. Please note this does not disqualify you from the role.

What a role with Babcock offers?

* Generous holiday entitlement
* Competitive money purchase pension scheme with life assurance
* Share ownership scheme
* Access to make a difference for a sustainable environment for future
* A tailored personal development and training programme.
* Autonomy. Trusted and empowered to deliver and be your best.

About Babcock Training
With a rich history of service excellence, Babcock is a trusted name across the training and apprenticeships market. We have an enviable track record in delivering intelligent and compelling workforce development solutions and are one of the UK's largest and most reputable training providers.

Our solutions range from bespoke, employer-led apprenticeship programmes to pioneering digital simulations and we work closely with all of our customers to reflect their organisational needs. Supporting both private and public sector businesses, a customer focused solution is at the heart of who we are, consistently putting the employer brand at the forefront of programme design.

As one of the UK's largest apprenticeship providers, we offer apprenticeships at multiple levels in engineering with particular expertise in the rail, automotive, nuclear and energy industries as well as the British Army and Emergency Services. We also deliver apprenticeships across retail, hospitality, active leisure, adult care, automotive, business, customer service, early years care and warehousing sectors.

Having delivered apprenticeships for over 20 years we have developed an enviable reputation across the marketplace, delivering high quality solutions for employers and apprentices alike.

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Application Guidance:

All applications should be made online.

We are committed to building an inclusive culture and strive to attract talent who thrive in an inclusive and flexible working environment. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and will respond in a way that best fits your specific needs.

Please follow the link when you apply to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants.

Closing Date: 3rd August 2022