Customer Support Associate - English

Employer
SAP
Location
Galway
Salary
Negotiable
Closing date
24 Aug 2022
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Job Details

Customer Support Associate - English 

SAP go to great lengths to ensure you have every opportunity to succeed - in your own way. Flourish in an environment that encourages free expression, collaboration, individuality, and diversity.

They invest heavily in learning and career development. Gain new skills and experience through self-paced learning, mentoring and more.

Based in the Customer Interaction Centre, you will support SAP customers through a selection of support channels. You will find yourself in a friendly, multinational & multicultural learning environment, with a fantastic supportive team.

 

What you'll do:

  • Process inbound customer calls, emails, chats & webforms to a high quality
  • Analyse customer's non-technical queries, research possible solutions & provide solid answers to the customer
  • Evaluate how the customer's technical issue affects their daily business processes
  • Assist & educate customers in navigating support pages, downloading software and licence key functions
  • Collaborate with colleagues across SAP teams
  • Engage with appropriate stakeholders to ensure customer cases are resolved effectively

 

What we look for in you:

  • Excellent customer service skills
  • Team player
  • Strong time management skills
  • Ability to multi-task
  • Graduate of a Bachelor's/Master's degree in Business or Computer Science areas preferred
  • Fluency in English

Company

SAP is the world leader in enterprise applications in terms of software and software-related service revenue. Based on market capitalization, we are the world’s third largest independent software manufacturer. SAP is at the center of today’s business and technology revolution. SAP helps you streamline your processes, giving you the ability to use live data to predict customer trends – live and in the moment. Across your entire business. When you run live, you run simple with SAP.

With offices and labs located worldwide, SAP serves over 345,000 customers with 84,000 employees, more than 150 nationalities worldwide in 130 countries.

SAP began operations in Ireland in 1997, and today has offices in Dublin and Galway and employs over 1,700 people across 41 lines of business. SAP employees in Ireland comprise a diverse community – 60 nationalities of people speaking 47 languages. Located between SAP EMEA and the U.S. headquarters of SAP Americas, and with so many languages and cultures present, Ireland provides the ideal setting to host the SAP service and support organisation serving SAP customers in these regions.

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