Sales Advisor

I am working with a large UK Self Storage company who are looking to expand their team and are looking for a Sales Advisor.

As a Sales Advisor you will assist the Manager and Assistant Manager in the day to day running of the store whilst at the same time providing a level of service that exceeds custoCustomer Service

Main Responsibilities

Customer Service

• To greet and approach all customers (both in person and on the telephone) in accordance with Company standards.
• To understand customer needs and to provide advice.
• To follow up all customer enquiries.
• To handle all customers in a calm and professional manner.
• To be aware of competitor activity within the local area.
• To ensure that standards of personal appearance are in accordance with the Company Dress Code.
• To consistently exceed customer expectations.

Sales

• To convert prospects into customers.
• To promote the sale of insurance to customers and ensure that sufficient cover is provided.
• To encourage the sale of merchandise and advise customers as to the most suitable items to meet their needs.
• To promote the services and facilities within the store.mer expectations.

Administration

• To accurately maintain customer records.
• To assist with the receipt and sale of merchandise stock.
• To take part in the preparation of monthly and weekly reports.
• To ensure the accurate completion of all documentation.

Marketing

• To assist with the maintenance and development of the store marketing database.
• To communicate any ideas for local marketing initiatives to the Manager.
• To participate in marketing activities for the store.

About You

• Possesses good communication skills to liaise with customers, stores and head office departments to build relationships and improve efficiency.
• Is target driven and comfortable up-selling products and services to customers to increase revenue.
• Is able to organise work, planning and prioritising tasks and making decisions as appropriate to ensure objectives are achieved.
• Works collaboratively in a team environment to deliver results, recognizing the contribution of self and others.
• Maintains a positive outlook, working on their own initiative and demonstrating a committed and flexible approach.
• Continually reviews own performance and requests feedback, whilst seeking opportunities to take on new learning.