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Business Support Advisor

Employer
EDF
Location
Devon, Exeter
Salary
Up to £10.20 per hour
Closing date
18 Aug 2022

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Sector
Administration and Business Support
Job Type
Temporary
Hours
Full-time
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Job Details

Our Client, one of the UK's leading Energy providers is looking to recruit a Business Support Advisor to join their performance and optimisation team. The successful candidate's primary function will be within the Scanning and Indexing function, but they will also be expected to undertake a variety of administrative, back office functions and reporting in the most effective way.

This a predominantly WFH role, however, there is a requirement to attend the office in Exeter every 1st Tuesday of the month.

Nature and Scope

The Business Support Advisor is a key member of the Performance & Optimisation team within Customer Services. They will work collaboratively with the Team Manager and as part of a team alongside colleagues to support the delivery of the Complaint Improvement goals and objectives. They will participate in ensuring Health, Safety, Wellbeing, and a culture of inclusion is embedded across Customer Operations

Principal Accountabilities


  • Ensure all activities are conducted in line with our Zero Harm commitments
  • Undertakes a variety of tasks and/or end to end processes to achieve expected objectives
  • Ensures high level of quality and accuracy when entering or processing data onto any system
  • Manages the completion of work according to laid down procedures and timescales so as to achieve team or department KPIs and SLAs and other internal or external business targets or deadlines
  • At all times ensures that all activities undertaken comply with and adhere to any relevant quality or internal control measures that apply
  • To evaluate own performance against targets set, and working with their Team Manager and identify own strengths and development areas and take proactive responsibility for own development plan
  • All Business Support Advisors must be able to prioritise their own workload and adopt a flexible approach to balancing different work types and activities
  • To uphold and support all aspects of the clients Customer Services culture e.g. Punctuality, professionalism and team working etc
  • Regularly updates own knowledge processes to ensure any internal or industry related changes are incorporated into day to day working practices
  • When dealing with queries, concerns or complaints to take ownership of the query and resolve it as quickly and effectively as possible or takes relevant action to ensure appropriate escalation

    • Please note; if successful you will be employed by Manpower working on a temporary ongoing basis until December 2022 with scope for extension.

    Key Benefits working with Manpower:

    • 33 days holiday accrual (pro-rata) including bank holidays
    • Company pension scheme
    • Access to Manpower's online training platform 'powerYOU', giving you access to hundreds of online training courses
    • Opportunity to be selected for additional upskilling and career support through Manpower's MyPath programme
    • Dedicated Manpower Account Specialist to provide support during your assignment

    This role is managed by our Manpower on-site team and not related to the Exeter office - PLEASE DO NOT CALL EXETER OFFICE REGARDING THIS ROLE - if you have not heard from Manpower within 10 business days of submitting your application then unfortunately your application has not been shortlisted at this time.

    Company

    As the nation’s largest producer of low-carbon electricity, EDF are looking for sharp minds to join the team and help shape the UK’s energy future.

    They aim to become the best, most trusted energy supplier for their customers, through trust, transparency and teamwork. That’s why they have developed a working environment where you can perform at your best; where you’re empowered with the skills and opportunities to achieve great things.

    Don’t just take it from us – take a look at what this Manpower employee thinks about working onsite at EDF in Hove:

    “Working with Manpower at EDF has been a fantastic experience. I’ve worked in three assignments here, and found them all interesting and varied. EDF is a great company and the Manpower team are always really supportive and helpful” – Kevin, Customer Service Advisor

    Company info
    Location
    Head Office
    3rd Floor, Cardinal Place
    80 Victoria Street
     London
    SW1E 5JL
    GB
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