Deskside Support Engineer III

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer III based on their customer site in Hexham. This is a full-time, fixed term contract for 12 months (with possible extension), Monday to Friday 37.5 hours per week to start ASAP. The role is paying £27,600 per annum

Due to the nature of our client's work the successful candidate must either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress applications from British nationals

Responsible for providing on-site desktop support for technical infrastructure; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology

Responsibilities

• Case management of Incidents and IMAC's in line with SLAs
• Software and system fault diagnosis, analysis and fix
• Manage / Provide support and technical expertise on projects as directed by the project team
• Laptop / Desktop Build & Deployment
• Administering Windows Share\File permissions
• Patching network ports between comms room and floor ports
• Print server management

Essential skills/qualifications

• Knowledge of current and past Microsoft windows operating systems
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
• Experience in Windows imaging techniques (Network & Local)
• Microsoft Active Directory knowledge
• Remote desktop support tools
• Desktop/printer configurations
• Excellent interpersonal & communication skills
• Must be able to work independently and part of a team
• Experience and technical knowledge of IT, PC's / peripherals and their architecture
• Knowledge of mobile devices, Android & IOS
• Break fix, IMACs, Incidents, Projects
• Experience with Ticket Management (Remedy)
• Comfortable with liaising and working alongside 3rd Parties
• Display flexibility and the ability to manage your day effectively