Administration & Welfare Officer

Job title: Administration and Welfare Officer

Location: Office based (Cardiff)

Hours of Work: 40 per week (Mon - Fri, 8am - 4:30pm)

Type: Permanent

Salary: £20,000.00 - £25,200.00 per annum

Our client is a leading short-term accommodation and support services provider to the public sector who have been successfully providing short term accommodation to central and local government for over 14 years. They pride themselves on providing quality, cost effective and transparent solutions to their customers.

Reporting to the IA Team Leader, the Administration and Welfare Officer will be responsible for the IA administration functions and data entry, to include but not limited to bed space allocation, void management, occupancy agreements etc., Ensuring company procedures and contractual requirements are adhered to.

Department Procedures

• Ensure all documentation including Occupancy Agreements, Service Commission Forms, Welcome Packs, Property Notices etc are produced and recorded accurately and in accordance with business requirements, company procedure and contract requirements.
• Flexible approach to deal with short notice changes to requirements
• Provide reports and information requested by line and senior management.
• To ensure all documentation is accurately completed and submitted within the company procedure.
• Other duties as deemed reasonable by the IA Team Leader

Compliance

• Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)
• To ensure that all contract Key Performance Indicators are met in regard to administration and reporting.
• Assisting with complaint, incident, absconder and all Service User issues from an admin perspective
• Communicate and liaise with stakeholders and local authority staff and sub-contractors.
• Ensure Service User data is accurately maintained at all times.
• Ensure all relevant Service User data is disseminated to stakeholders in accordance with procedure and contract compliance.

Team Working

• Liaise and communicate with other departments, to ensure an effective compliant operation and service delivery.
• Offering guidance and support to ensure company standards are maintained and in support of the accommodated Service Users.
• Meeting both your own Key Performance Objectives.
• Liaise regularly with line manager
• Attending team and other staff meetings
• Supporting new team members and provide/arrange effective and sufficient on-the-job training
• Provide cover for other staff as agreed by line manager

Benefits Include:

• 33 days annual leave allowance per year (25 days standard plus 8 bank holidays)
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Mileage expenses
• Referral Scheme