Call Centre (IT) Agent II

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Call Centre (IT) Agent II based on their customer site in Yeovil. This is a full-time, permanent role to start ASAP. The role is paying up to £19,780 per annum depending on experience. Working between 08:00 - 17:30 Monday - Thursday and 08:00 - 16:00 Fridays

Due to the nature of our client's work the successful candidate must either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress applications from British nationals who already have BPSS

Role Overview

To provide the client onsite day-to-day ICT helpdesk support based at their Yeovil site office. The role will require a flexible individual with good communication skills and attention to detail

Job Description

Duties would include:

Receipting of telephony calls through the AgustaWestland Service Desk & telephone exchange

Logging and escalating telephone and online queries

Dealing with customers face to face.

Provisioning of loan laptops for customers.

Password unlocks/Resets for offsite users.

Problem solving.

Administration including (Asset database management, monthly stats, Mobile phone provider POC.)

Essential Skills/Qualifications

• Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
• Good organisational and time management skills
• Good communication skills: calm and polite telephone manner
• PC Literate: ability to use standard MS Office applications, to a good user level
• Ability to learn bespoke applications
• Ability to multi-task and deal with a varied workload
• Customer Service Experience both face to face and on the telephone

Desirable Skills/Qualifications

• Experience in helpdesk/service desk role
• Experience using SM9 (desirable)